Privacy Policy

Effective Date: [16/01/2025]

Palace Digital (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.palacedigital.co.uk/ (the “Website”). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

1.1 Personal Data

Personally identifiable information, such as your name, email address, phone number, and other contact details, that you voluntarily give to us when you register on the Website, subscribe to our newsletter, or contact us.

1.2 Usage Data

Information automatically collected when you access the Website, such as your IP address, browser type, operating system, pages viewed, and the dates and times of your visits.

1.3 Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to monitor activity on our Website and store certain information. You can choose to disable cookies through your browser settings.

2. How We Use Your Information

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We use the information we collect to:

• Provide, operate, and maintain our Website.

• Respond to your inquiries or provide customer support.

• Send you promotional communications, newsletters, and other updates with your consent.

• Monitor and analyze usage and trends to improve user experience.

• Comply with legal obligations.

3. Legal Basis for Processing Your Data

We process your personal data under the following legal bases:

• Consent: When you have given us clear consent to process your personal data for a specific purpose (e.g., signing up for our newsletter).

• Contract: When processing is necessary to fulfill a contract with you, such as providing services you requested.

• Legal Obligation: When processing is required to comply with the law.

• Legitimate Interests: When processing is necessary for our legitimate business interests, provided your rights and freedoms are not overridden.

4. Sharing Your Information

We may share your information in the following circumstances:

• With Service Providers: We may share your data with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.

• For Legal Purposes: We may disclose your information as required by law or if we believe it is necessary to protect our rights, respond to legal processes, or prevent fraud.

• With Your Consent: We may share your information with your explicit consent.

5. International Data Transfers

We may transfer your personal data outside the UK. In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved under UK GDPR, to protect your data.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

7. Your Privacy Rights

Under the UK GDPR, you have the following rights:

• The right to access the personal data we hold about you.

• The right to correct inaccurate or incomplete data.

• The right to request the deletion of your personal data (“right to be forgotten”).

• The right to restrict processing of your personal data.

• The right to data portability, allowing you to obtain and reuse your personal data.

• The right to object to the processing of your personal data.

• The right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

To exercise these rights, please contact us at support@palacedigital.co.uk.

8. Cookies and Consent Management

We use cookies to enhance your experience on our Website. Non-essential cookies will only be used with your consent. You can manage your cookie preferences via the cookie banner or your browser settings. For more details, please see our Cookie Policy.

9. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal data. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

10. Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read their privacy policies before providing any information.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of the Website after any changes indicates your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Palace Digital
info@palacedigital.co.uk